Yes, I'm the child's mother, but do you still need to talk to Brook?

The eye doctor called to confirm our daughter's eye doctor appointment. My wife answered the phone. The receptionist asked if Brook was in. My wife said, "He's not in. May I take a message." The receptionists seemed a bit confused at this point. She asked, "Is this Juliet's mother?" My wife answered, "Yes, do you need to speak with Brook." The receptionist still seemed a bit disoriented and finally said that she just needed to confirm the appointment. My wife answered that the appointment was fine and then ended the call.